Hotel Front Desk Agent

Coastline Retail Group is hiring a Hotel Front Desk Agent to join our Portland team.

About Coastline Retail Group

Coastline Retail Group is a regional New England hospitality and tourism business serving Cape Cod since 2014. We operate 6 locations and have built a reputation for consistent quality and dependable teams.

About the role

You'll be the first person guests meet: checking them in and out, processing payments, assigning rooms, and answering questions about the property and the area. You'll handle reservations by phone and email, coordinate with housekeeping on room status, resolve billing questions, and log guest requests so the right department follows up. Night and weekend shifts rotate through the team, and you'll keep the lobby welcoming through all of them.

What you will bring

You bring a friendly, unflappable manner, accuracy with payments and reservations, and the judgment to calm an unhappy guest without a manager. Hotel or customer service experience helps; comfort with property management software is a plus we can also train.

If this sounds like the right fit, apply through this listing. Final-round interviews are typically on-site.